FREQUENTLY ASKED WARRANTY QUESTIONS
WHAT DOES THE WARRANTY COVER?
Warranties follow the guidelines of the manufacturer and cover the following items under
normal wear and tear;
• Mattress - Torn handles; coils or wires that are loose or broken; coils or wires that protrude or rip
through the fabric; visual sagging as per the manufacturer warranty. For more specific details
please review the warranty card that accompanies your product.
• Box Springs - Splits in the wood frame; sagging; squeaks; rattles or noise; bent, loose or
defective beam and/or center rail; loose or broken module wire.
WHAT IS NOT COVERED UNDER THE WARRANTY?
Items that are not specifically listed in the warranty coverage, such as:
Mattress fabric; structural damage from using an improper frame; items sold “as is” and floor models;
bed height; comfort preference; mattress damage due to the use of an inappropriate box spring or
foundation; stains; markings; rips, tears and burns. Please review your warranty card for more details.
CAN THE FRAME CAUSE MY MATTRESS TO SAG?
Yes, using an improper frame can cause indentations to develop on your mattress and void your warranty.
To prevent your mattress from sagging, your mattress must be continuously supported by a matching box
spring, or box spring equivalent with an appropriate frame. The frame should include a center support
with at least 5 hardwood cross slats for a queen and king set. A center support is equal to a support
that exceeds the length of the frame to the ground.
HOW ARE BODY INDENTATIONS MEASURED?
Body impressions are a natural occurrence and are to be expected. They happen when the upholstered
layers conform to your body’s individual shape. Body impressions do not necessarily indicate a structural
defect. In order to properly measure your mattress, a self-inspection kit can be mailed to you with
instructions on how to properly measure for indentations.
How it Works
After the mattress protector and linens have been removed, a weighted string will stretch across the top
of the mattress and foundation. Then, a device is used to measure the point in the deepest indentation.
WHY AREN'T BODY INDENTATIONS MEASURED WHEN
I AM LYING ON MY BED?
Beds are made to conform to your body, but all weights are different, meaning that all beds
conform differently. When you’re lying in bed, comfort is measured, not the indentation.
Comfort is not covered under the warranty.
CAN I FILE A WARRANTY CLAIM WITHOUT A RECEIPT?
The Sleepy’s Customer Community portal has approximately 5 years of sales history. In the event your
sales order is not listed as part of your Order History, please contact Sleepy’s Customer Care at
WHAT IS A LAW TAG?
A Law Tag contains important information
about your mattress. It is attached to the
mattress when manufactured and should
not be removed from your mattress.
Specific details on the tag are required
for your warranty coverage.
WILL THE WARRANTY COVER THE COMPLETE SET OF BEDDING?
The warranty only covers whatever piece is defective. This stipulation follows the
manufacturer’s warranty guidelines.
WHY DO STAINS VOID
According to the warranty guidelines,
fluids or liquids can ruin the structure of
the product and make the bed unsanitary.
Stains are considered a lack of care for
your product and are therefore not
covered under the warranty.
(For further details review the warranty card).
HOW DO I SUBMIT A WARRANTY CLAIM?
To submit a warranty claim, sign up or log into the Sleepy’s Customer Community.
HOW LONG DOES A WARRANTY CLAIM TAKE TO PROCESS?
The entire warranty process can take up to 4-6 weeks to be completed.
Based on your responses to your warranty related issue, a self-inspection kit will be mailed to you.
After inspection completion, results will be communicated within 10 business days.
• If your product is found to comply with manufacturer standards, an approval letter including
instructions on how to complete your exchange process will be sent to you via mail/email.
• If your product does not comply with manufacturer guidelines, a denial letter including
the reason for the decision will be sent via mail/email.
SHOULD I CALL SLEEPY’S REGARDING THE BEDDING
WARRANTY OR CALL THE MANUFACTURER DIRECTLY?
Sleepy’s will initiate the warranty process for all vendors excluding Tempur-Pedic® and all
manufacturers of adjustable bed bases.
For Tempur-Pedic® merchandise warranty claims, please contact the vendor directory at 1-800-821-6621.
Please have a copy of your invoice and purchase/delivery date readily available.
To file a warranty claim for all other adjustable bases, please contact them directly
at the number listed below.
Adjustable Bed Bases – Extended Protection Plan
For customers who purchased an extended protection plan on your adjustable bed base, please
contact Sleepy’s Platinum Protection Plan at 1-877-729-3800. Merchandise received prior to
one year must be submitted to the vendor directly. Please ensure you have a copy of your
invoice and purchase/delivery date.