FREQUENTLY ASKED QUESTIONS
WHERE IS THE NEAREST SLEEPY'S SHOWROOM?
Try our convenient Store Locator.Find A Store
WHAT IS THE STATUS OF MY ORDER? WHEN WILL MY MERCHANDISE ARRIVE?
To check your delivery status click the link below.Delivery Status
WHEN WILL MY DELIVERY TIME BE AVAILABLE?
You will be able to check your delivery time after 11pm the night before your scheduled delivery date.
WHAT IS SLEEPY'S SATISFACTION ASSURANCE?
If you’re not completely comfortable with your mattress purchase, let us know within 21 days of your delivery and Sleepy’s will let you exchange it under the terms and conditions of our Satisfaction Assurance policy.Satisfaction Assurance Policy
Note: Available in CT, DC, DE, IL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT and WV only.
WHAT ARE SLEEPY'S CUSTOMER SERVICE HOURS OF OPERATION?
The customer service department is open every day from 9:00AM to 6:00PM EST.
WHAT ARE THE TAX REQUIREMENTS FOR STATES IN WHICH SALES TAX IS NOT COLLECTED ON ORDERS?
SLEEPY'S CREDIT CARD HELP?
The Sleepy’s credit card is issued by GE Capital Retail Bank.
For customer service or to report your Sleepy’s credit card lost or stolen, call GE Capital Retail Bank at 1-866-396-8254.
To make a payment by phone or if you require assistance with any billing issues please contact GE Capital Retail Bank at 1-866-396-8254. You can also make an online payment and obtain the most current information about your account at www.gogecapital.com
Your first statement will generally be received approximately 30 days after your delivery from Sleepy's. If you have not received a bill within that time period, please contact GE Capital Retail Bank at 1-866-396-8254.