FREQUENTLY ASKED QUESTIONS
If you’re here, you likely have questions. Great, we have the answers you’re looking for! Find answers to our most commonly asked customer questions from our Customer Service Professionals.
WHERE IS THE NEAREST SLEEPY'S SHOWROOM?
Try our convenient Store Locator.
WHAT IS THE STATUS OF MY ORDER? WHEN WILL MY MERCHANDISE ARRIVE?
To check your delivery status click the link below.
WHEN WILL MY DELIVERY TIME BE AVAILABLE?
You will be able to check your delivery time after 11pm the night before your scheduled delivery date.
It's now easier than ever to access and manage your account, schedule delivery, track shipments, and get service & support when you need it. Join our Customer Community today for 24/7 access to our expanded offering of online services.
WHAT ARE SLEEPY'S CUSTOMER SERVICE HOURS OF OPERATION?
The customer service department is open every day from 9:00AM to 6:00PM EST.
WHY IS THERE A 'RECYCLE FEE' LISTED ON MY INVOICE?
Beginning May 1st 2016 the Rhode Island Department of Energy & Environment Protection, requires a $10 recycling fee on all mattresses and box springs sold in the state. See Details
Beginning May 1st 2015 the Connecticut Department of Energy & Environment Protection, requires a $9 recycling fee on all mattresses and box springs sold in the state. See Details
WHAT ARE THE TAX REQUIREMENTS FOR STATES IN WHICH SALES TAX IS NOT COLLECTED ON ORDERS?
SLEEPY'S CREDIT CARD HELP?
The Sleepy’s credit card is issued by Synchrony Bank.
For customer service or to report your Sleepy’s credit card lost or stolen, call Synchrony Bank at 1-866-396-8254.
To make a payment by phone or if you require assistance with any billing issues please contact Synchrony Bank at 1-866-396-8254. You can also make an online payment and obtain the most current information about your account at www.mysynchrony.com
Your first statement should be received within 30 days after your delivery from Sleepy's. If you have not received a bill within that time period, please contact Synchrony Bank at 1-866-396-8254..
DO YOU OFFER A MILITARY DISOUNT?To honor those who serve our country, Sleepy's offer a special discount to military personnel, firefighters, & law enforcement. Proof of valid service ID is required.
SLEEPY'S DONATES TO THE TROOPS!Sleepy's is partnering with Darkhorse Benefits to make a donation to our troops, with any G.S. Stearns mattress purchase.
SLEEPY'S HAS JOINED MATTRESS FIRM!
Select Sleepy's stores are being re-named to Mattress Firm and customers will see store signs change from Sleepy's to Mattress Firm.