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Frequently Asked Questions

Where is the nearest Sleepy's showroom?

What is the status of my order? When will my merchandise arrive?

Click Here to check your delivery status : Delivery Status

When will my delivery time be available?

After 11pm the night before your scheduled delivery date.

What is Sleepy's 21 Day Comfort Exchange Policy?

Sleepy's offers a 21 day comfort exchange policy. If you are not completely satisfied with your mattress, you must contact customer service not later than the 21st day after the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the next 7 days.

Limit one comfort exchange per customer.

All comfort exchanges must be for mattresses or sets of equal or greater value. The customer is responsible for paying the difference between the regular everyday price of the new merchandise and the regular everyday price of the original merchandise plus all applicable exchange and delivery fees and taxes The customer shall not pay more for the new merchandise than any current non - expired Sleepy's advertised price for that item. Exchanges on Stearns and Foster, Sleep to Live models and Sealy True Form cannot be made below the manufacturer's minimum advertised price.

Exchange Fees*:

(per set) Twin $149, Full or Queen $249, King $399

*Additional delivery fees apply.

Note: Law tags must be attached and merchandise must be clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange. Comfort Exchange policy applies to mattresses and excludes motorized beds, cots, special orders and clearance merchandise.

What are the customer service department's hours?

The customer service department is open daily from 9am to 6pm.

Sleepy's Credit Card, Finance Help and GECC?

The Sleepy's credit card is owned and handled by GE Consumer Finance. To make a payment by phone or if you require assistance with any billing issues please contact GE at 1-800-333-1071. You can also make an online payment and obtain the most current information about your account from their website at
www.GEONLINESERVICE.com

Your first statement will generally be received within 28-30 days after your delivery from Sleepy's. If you have not received a bill in that time period please contact GE at 1-800-333-1071.

If you have lost your Sleepy's Credit Card, please contact GE at 1-800-333-1071.

Frequently Asked Questions

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