Satisfaction Assurance

Sleepy’s is completely devoted to helping you find your most comfortable mattress. If you’re not completely comfortable, our Satisfaction Assurance* has you covered. So rest easy.

 
*Available in CT, DC, DE, IL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT, and WV only.
 

Terms & Conditions

If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your mattress, Sleepy's will allow you to exchange it for a new mattress under the following terms and conditions:
 
1.     If you wish to make an exchange, bring your receipt to any Sleepy's showroom no later than the 21st day after the original delivery   date. NOTE: All exchanges must be completed no later than 30 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 9 days.
 
2.     Limit one exchange per customer purchase.
 
3.     All exchanges must be for mattresses or mattress sets of equal or greater value.
 
4.     The customer simply pays the difference between the Sleepy's everyday price of the newly selected merchandise and the Sleepy's everyday price of the originally selected merchandise, plus applicable disposal and delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired Sleepy's advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
 
5.     Disposal Fee: $150.00
 
6.     Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
 
7.     Satisfaction Assurance applies to mattress sets and mattresses only. Sleepy's will not refund or exchange sheets, pillows, frames or mattress protectors.
 
8.     Tempur-Pedic qualifies for a 90 Night In-home trial that requires you sleep on the mattress for at least 30 days; thereafter, at any time during the trial period, if you are dissatisfied, we will allow you to exchange it for a new mattress under the above terms and conditions.
 
9.     Serta i-Series, Serta Cool Elegance, and Serta iComfort qualify for a 120 Night in-home trial that requires you to sleep on the mattress for at least 30 days; thereafter, at any time during the trial period, if you are dissatisfied, Sleepy's will allow you to exchange it for a new mattress under the above terms and conditions.