Satisfaction Assurance

Sleepy’s is completely devoted to helping you find your most comfortable mattress. If you’re not completely comfortable, our Satisfaction Assurance* has you covered. So rest easy.

 
(Excludes Tempur-Pedic, Serta iSeries, Serta Cool Elegance, Serta iComfort, and Sealy Coolsense) 
*Available in CT, DC, DE, IL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT, and WV only.
 

Terms & Conditions

If you determine at any time, up to 21 days after delivery, that you are not completely satisfied with your mattress, Sleepy's will allow you to exchange it for a new mattress under the following terms and conditions:
 
1.     If you wish to make an exchange, bring your receipt to any Sleepy's showroom no later than the 21st day after the original delivery date. NOTE: All exchanges must be completed no later than 30 days from the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 9 days.
 
2.     Limit one exchange per customer purchase.
 
3.     All exchanges must be for mattresses or mattress sets of equal or greater value.
 
4.     The customer simply pays the difference between the Sleepy's everyday price of the newly selected merchandise and the Sleepy's everyday price of the originally selected merchandise, plus applicable disposal and delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired Sleepy's advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.
 
5.     Disposal Fee: $150.00
 
6.     Note: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange.
 
7.     Satisfaction Assurance applies to mattress sets and mattresses ONLY and excludes motorized beds, cots, special orders, outlet, and clearance merchandise. 
 
8.     Sleepy's will allow you to return unopened sheets, pillows, or mattress protectors for a full refund or in exchange for merchandise of equal or greater value ONLY if the item is returned to a showroom within 30 days from the date of the receipt. Sleepy's will allow you to exchange opened sheets, pillows, or mattress protectors for merchandise of equal or greater value if the item is returned to a showroom within 30 days from the date of receipt.