FREQUENTLY ASKED QUESTIONS
WHERE IS THE NEAREST SLEEPY'S SHOWROOM?
Try our convenient Store Locator.
WHAT IS THE STATUS OF MY ORDER? WHEN WILL MY MERCHANDISE ARRIVE?
To check your delivery status click the link below.Delivery Status
WHEN WILL MY DELIVERY TIME BE AVAILABLE?
You will be able to check your delivery time after 11pm the night before your scheduled delivery date.
WHAT IS SLEEPY'S SATISFACTION ASSURANCE?
If you’re not completely comfortable with your mattress purchase, let us know within 21 days of your delivery and Sleepy’s will let you exchange it under the terms and conditions of our Satisfaction Assurance policy.
Note: Available in CT, DC, DE, IL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT and WV only.
It's now easier than ever to access and manage your account, schedule delivery, track shipments, and get service & support when you need it. Join our Customer Community today for 24/7 access to our expanded offering of online services.Customer Community FAQ
WHAT ARE SLEEPY'S CUSTOMER SERVICE HOURS OF OPERATION?
The customer service department is open every day from 9:00AM to 6:00PM EST.
WHAT ARE THE TAX REQUIREMENTS FOR STATES IN WHICH SALES TAX IS NOT COLLECTED ON ORDERS?
SLEEPY'S CREDIT CARD HELP?
The Sleepy’s credit card is issued by Synchrony Bank.
For customer service or to report your Sleepy’s credit card lost or stolen, call Synchrony Bank at 1-866-396-8254.
To make a payment by phone or if you require assistance with any billing issues please contact Synchrony Bank at 1-866-396-8254. You can also make an online payment and obtain the most current information about your account at www.mysynchrony.com
Your first statement should be received within 30 days after your delivery from Sleepy's. If you have not received a bill within that time period, please contact Synchrony Bank at 1-866-396-8254..