Frequently Asked Questions
If you’re here, you likely have questions. Great, we have the answers you’re looking for! Find answers to our most commonly asked customer questions from our Customer Service Professionals.
WHAT HAPPENED TO SLEEPY'S?
Sleepy's has joined the Mattress Firm family, and all stores have been re-named to Mattress Firm. Sleepys.com will continue to operate under the Sleepy's name.
WHAT IS THE STATUS OF MY ORDER? WHEN WILL MY MERCHANDISE ARRIVE?
Please call Customer Service 1-866-SLEEPYS (1-866-753-3797) to track your order. Our online order status tool is no longer in service.
WHAT ARE THE HOURS OF OPERATION IF I NEED HELP WITH MY WARRANTY?
Warranty Support Hours:
Monday - Saturday: 9am to 8pm EST
WHY IS THERE A 'RECYCLE FEE' LISTED ON MY INVOICE?
Beginning May 1st 2016 the Rhode Island Department of Energy & Environment Protection, requires a $10 recycling fee on all mattresses and box springs sold in the state. See Details
Beginning May 1st 2015 the Connecticut Department of Energy & Environment Protection, requires a $9 recycling fee on all mattresses and box springs sold in the state. See Details
WHAT ARE THE TAX REQUIREMENTS FOR STATES IN WHICH SALES TAX IS NOT COLLECTED ON ORDERS?
SLEEPY'S CREDIT CARD HELP?
The Sleepy’s credit card is issued by Synchrony Bank.
For customer service or to report your Sleepy’s credit card lost or stolen, call Synchrony Bank at 1-866-396-8254.
To make a payment by phone or if you require assistance with any billing issues please contact Synchrony Bank at 1-866-396-8254. You can also make an online payment and obtain the most current information about your account at www.mysynchrony.com
Your first statement should be received within 30 days after your delivery from Sleepy's. If you have not received a bill within that time period, please contact Synchrony Bank at 1-866-396-8254.