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Frequently Asked Questions

Where is the nearest Sleepy's showroom?

What is the status of my order? When will my merchandise arrive?

Click Here to check your delivery status : Delivery Status

When will my delivery time be available?

After 11pm the night before your scheduled delivery date.

What is Sleepy's 21 Day Comfort Guarantee?

* Available in CT, DC, DE, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT, and WV only. If you determine at any time, up to 14 days after delivery, that you are not completely satisfied with your mattress, Sleepy's will allow you to exchange it for a new mattress under the following terms and conditions:

1. If you wish to make an exchange, bring your receipt to any Sleepy's showroom no later than the 14th day after the original delivery date. NOTE: All exchanges must be completed no later than 21 days from the original delivery date. This means that if you call customer service on the 14th day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the following 7 days.

2. The customer simply pays the difference between the Sleepy's everyday price of the newly selected merchandise and the Sleepy's everyday price of the originally selected merchandise, plus applicable delivery fees and taxes. NOTE: The customer shall not pay more for the new merchandise than any current non-expired Sleepy's advertised price for that item except exchanges involving any item restricted by a manufacturer's minimum price policy.

3. NOTE: Law tags must be attached and the merchandise must be in sanitary condition, clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange..

4. The comfort guarantee applies to mattresses and box springs only. Sleepy's will not refund opened sheets, pillows or mattress protectors.

5. Tempur-Pedic qualifies for a 90 Night In-home trial that requires you sleep on the mattress for at least 30 days; thereafter, at any time during the trial period, if you are dissatisfied, we will allow you to exchange it for a new mattress under the above terms and conditions.

What are the customer service department's hours?

The customer service department is open daily from 9am to 6pm.

Sleepy's Credit Card, Finance Help and GECC?

The Sleepy's credit card is owned and handled by GE Consumer Finance. To make a payment by phone or if you require assistance with any billing issues please contact GE at 1-800-333-1071. You can also make an online payment and obtain the most current information about your account from their website at
www.GEONLINESERVICE.com

Your first statement will generally be received within 28-30 days after your delivery from Sleepy's. If you have not received a bill in that time period please contact GE at 1-800-333-1071.

If you have lost your Sleepy's Credit Card, please contact GE at 1-800-333-1071.

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