- Where is the nearest Sleepy's showroom?
- What are the showroom hours?
- What is the status of my order? When will my merchandise
arrive?
- When will my delivery time be available?
- Where does Sleepy's deliver to?
- What is Sleepy's 21 Day Comfort Exchange
Policy?
- When may I speak with a customer service representative
what are the customer service department's hours?
- Sleepy's Credit Card, Finance Help and
GECC?
Where is the nearest Sleepy's showroom?
Try our convenient Store Locator.
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What are the showroom hours?
Monday through Friday 10a.m. to 9p.m.; Saturdays 10a.m. to 8p.m.; Sundays 11a.m. to 7p.m.
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What is the status of my order? When will my merchandise arrive?
Enter your phone number in the order tracking section on this page.
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When will my delivery time be available?
After 11p.m. the night before your scheduled delivery date. (Please note operationally this may not be true about deliveries originating from the NJ warehouse.)
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Where does Sleepy's deliver to?
Sleepy's normally delivers to the following areas: in New York State: Nassau County, New York City (5 boroughs), Suffolk County, Westchester County, Rockland County, Putnam County, Dutchess County, Ulster County, Orange County, Sullivan County, and Green County. All of New Jersey. All of Connecticut. In Pennsylvania: the greater Philadelphia area, Montgomery County, Delaware County, Bucks County, the Chester area, Pocono Mountains area, Northampton area, Lehigh area, Berks area, Wayne area and the Pike area. Delaware: the Newcastle area. Massachusetts: the Hampton area. Sleepy's delivers to many other areas and new delivery areas are constantly being added. Please visit your nearest Sleepy's showroom or call 1-800-SLEEPYS.
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What is Sleepy's 21 Day Comfort Exchange Policy?
Sleepy's offers a 21 day comfort exchange policy. If you are not completely satisfied with your mattress, you must contact customer service not later than the 21st day after the original delivery date. This means that if you call customer service on the 21st day after delivery, you must be available to reselect a mattress and schedule the exchange and delivery within the next 7 days.
Limit one comfort exchange per customer.
All comfort exchanges must be for mattresses or sets of equal or greater value. The customer is responsible for paying the difference between the regular everyday price of the new merchandise and the regular everyday price of the original merchandise plus all applicable exchange and delivery fees and taxes
The customer shall not pay more for the new merchandise than any current non – expired Sleepy’s advertised price for that item.
Exchanges on Stearns and Foster, Kingsdown BodyDiagnostic models and Sealy True Form cannot be made below the manufacturer's minimum advertised price.
Exchange Fees:
(per set)
Twin $149, Full or Queen $249, King $399
Additional delivery fees apply.
Note: Law tags must be attached and merchandise must be clean, free of tears, burns and stains of any kind or we will be unable to honor a request for an exchange. Comfort Exchange policy applies to mattresses and excludes motorized beds, cots, special orders and clearance merchandise.
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What are the customer service department's hours?
The customer service department is open daily from 9 a.m. to 6 p.m.
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GECC- Finance- Sleepy's Credit Card?
The Sleepy's credit card is owned and handled by GE Consumer Finance. To make a payment by phone or if you require assistance with any billing issues please contact GE at 1-800-333-1071. You can also make an online payment and obtain the most current information about your account from their website at www.GEONLINESERVICE.com
Your first statement will generally be received within 28-30 days after your delivery from Sleepys. If you have not received a bill in that time period please contact GE at 1-800-333-1071.
If you have lost your Sleepy's Credit Card, please contact GE at 1-800-333-1071.
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