At Sleepy’s, we believe nothing beats a comfortable night’s sleep on a brand new mattress. We urge everyone to sleep on your new mattress for a few nights, so your body can adjust to it. But we do understand that there are times when the mattress you decided on purchasing is just not for you. No Problem! Sleepy’s Comfort Guarantee* gives you another chance at finding true comfort.
Here’s how it works!
If you are not completely satisfied with your mattress purchase, please contact us no later than 21 Days after your mattress delivery to exchange it for a new mattress, under the following terms and conditions:
1. You must select the new mattress and receive delivery within 30 days of your original delivery date
2. The new mattress or mattress set purchase must be of equal or greater value than the original mattress purchase
3. The customer will be required to pay the difference between the “Sleepy's Everyday price” of the new merchandise and the “Sleepy's everyday price” of the originally selected merchandise (plus applicable disposal fees, delivery fees and taxes)
4. If the current non-expired Sleepy’s advertised price on the new merchandise is less than “Sleepy's everyday price”, the customer will receive the additional discount equal to the difference in price. (Except items restricted by a manufacturer's minimum price policy)
5. The Disposal Fee is $150.00
6. The merchandise must be in sanitary condition, law tags must be attached, and clean, free of tears, burns and stains of any kind or we will be unable to honor an exchange request
7. Limit of one Exchange per customer Purchase
8. Applies to mattress sets and mattresses ONLY and excludes motorized beds, cots, special orders, outlet, and clearance merchandise
9. Unopened sheets, pillows, or mattress protectors may be returned for a full refund or in exchange for merchandise of equal or greater value ONLY if the item is returned to a showroom within 30 days from the date of the receipt
10. Opened sheets, pillows, or mattress protectors may be exchanged for merchandise of equal or greater value ONLY if the item is returned to a showroom within 30 days from the date of receipt.
VENDOR IN-HOME TRIALS
Tempur-pedic qualifies for a 90 Night In-Home trial. Laura Ashley, Serta iSeries, Serta iComfort, King Koil SomniGel qualify for a 120 Night In-Home trial. Beautyrest Phenom and Broyhill Memory Foam qualify for a 365 Night In-Home trial.
We require that you sleep on your mattress for a minimum of 30 nights to adjust to its unique comfort and support qualities. We will allow you to return the mattress for a refund (excluding Beautyrest Phenom, King Koil SomniGel, Laura Ashley) or an exchange provided you are within the applicable trial period. Our standard comfort exchange fee of $150 applies to exchanges of Beautyrest Phenom, King Koil SomniGel and Laura Ashley mattresses. A handling fee of $175 applies to returns of Tempur-pedic, iSeries and Serta iComfort mattresses. Broyhill Memory Foam mattresses are not subject to comfort exchange or return fees.
A one-time re-delivery fee of $99.00 will be billed for all exchanges.
Adjustable foundations and frames are excluded from In-Home trials.
The customer is responsible for paying the regular everyday price for all pillows, frames and accessories originally offered for free if returning a mattress under any of the In-Home trial programs.
The merchandise must be returned or exchanged in clean, sanitary condition, free of tears, burns and stains of any kind.