Customer Service FAQs



How can I tell if I need a new mattress?
Usually, if your mattress is seven to ten years old, it’s time for a new mattress. At the very least, you shouldn’t feel coils, bumps, dips or sags in your mattress. Sleeping on an uncomfortable sleep set prohibits you from getting the regenerative sleep you need each night. A mattress is commonly the most overlooked piece of furniture in the home. Investing in a high-quality mattress will allow you more years of comfort and support.

What are approximate typical mattress sizes?
Twin =       39” x 75”
Full =         54” x 75”
Queen =    60” x 80”
King =       76” x 80”
Cal King =  72” x 84”

What is your low price guarantee?
Mattress firm wants you to feel good about your purchase — good about the product and good about the price. We stand firmly behind this commitment to our customers. Therefore, if you find the same or comparable sleep set for less than your invoiced price within ninety days of purchase, simply bring in the advertisement and we will credit your account or mail you a refund check for 110% of the difference to you within three weeks. The Low Price Guarantee* does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items or discontinued merchandise. Merchandise offered for sale on the internet or other auction sites are excluded.
*Not available in all areas

Do you offer a layaway program? 
Mattress Firm offers a 90 day layaway program. A minimum 10% deposit with monthly payments up to 90 days is required. Mattress Firm will refund all monies paid up to 90 days if the layaway is cancelled. The merchandise will not be ordered until the last payment has been received. If the original merchandise selected is no longer available you may either request a full refund for all monies paid or apply the funds toward current merchandise. Floor models, vendor rollback/rebates, special purchases, furniture, accessories and clearance merchandise do not qualify for the layaway program.

Should I replace my box spring also?
Replacing your box spring when purchasing a new mattress is extremely important to its longevity. A properly supported mattress will give you even more years of use and comfort. The mattress and box spring work together, acting as a unified shock absorber.

What is a no-flip mattress? Do I need to turn my mattress?
Most major mattress brands have now changed to no-flip mattresses. Having a comfort layer on both sides of the mattress will actually cause the materials to break down at a more rapid pace. A one-sided mattress allows your coil structure to give you much better support. While rotating a one-sided mattress is recommended, it’s not necessary.

Do you carry specialty sizes?
We do. Mattress Firm can order specialty sizes like twin XL, full XL, California King and split queen box springs. Ask your Sleep Expert to see if your mattress size of choice is available for special order. Special sizes include: Twin XL 39" x 80" Full XL Mattress 54" x 80" California King 72" x 84"

Is a “hard” mattress the best for me?
Not necessarily. It is important to find a mattress that is both supportive and comfortable to you so you get a good night’s sleep. A mattress with a softer sleeping surface does not mean you are giving up support. It is important that you find your personal comfort in a mattress that is supportive.

What should I do with my old bedding?
When you purchase our Red Carpet Delivery service, removing your old mattress set is included. When setting up a delivery appointment, simply tell your Sleep Expert that you would like to have your old set removed.

How do I clean my mattress?
Cleaning a mattress is not an easy task. Due to the various materials in your mattress, you should never use cleaning products to try to remove a stain. The best way to clean your mattress is to keep it clean by using a mattress protector. A Protect-a-Bed mattress protector is water proof, dust mite proof and allergen proof and will provide you with a healthy and clean sleeping environment.

What is your return policy?
Because mattresses are a personal purchase and only you can determine what is comfortable, we offer a 90-day Comfort Guarantee. Please see our Comfort Guarantee for more details. Comfort Guarantee not available in Tennessee.

Do you have same day delivery on all of your products?
On many products we have same day delivery available. Since it is impossible to completely predict demand we may occasionally run out of stock on an item. Unless it’s a discontinued or clearance item we most likely can get the product back in stock very quickly for you.
How do I find out if you deliver to my area?
Simply use our store locator to find a store near you and give us a call!

How do I find out if you deliver to my area?
Simply use our store locator to find a store near you and give us a call!